Refund policy

As many of our items are personalised or made to order especially for you, we are unable to accept returns or exchanges for unwanted personalised items.

If your order arrives damaged, faulty, or there has been an error with your personalisation, please contact us as soon as possible with photographs of the item and packaging so we can help put things right.

For non-personalised items, please contact us within 14 days of receiving your order if you wish to return it. Items must be returned unused and in their original condition.

This policy does not affect your statutory rights.